NISSAN ROOX Highway Star X Pro Edition

Cancellation, Return & Exchange Policy

At RUSANDICREATIONS, we want you to be delighted with your purchase. If you need to cancel, return, or exchange an item, we’re here to help make the process as smooth as possible. Please review the guidelines below to understand how our policies work.

Cancellation Policy

• Order Cancellations: You may cancel your order within 24 hours of purchase. If your order has not yet been processed or shipped, we will gladly cancel it and issue a full refund to your original payment method.

• If you attempt to cancel your order after it has been processed or shipped, you will need to follow our Return Policy to return the item once it has arrived.

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the steps below:

1. Eligibility:

   • Returns are accepted within 30 days of receiving your order.

   • The item must be unused and in its original condition with all original packaging, tags, and accessories.

   • Certain items, including personalized, custom, or final sale items, are not eligible for return unless they are defective or damaged upon arrival.

2. How to Initiate a Return:

   • Contact us at [Insert Contact Info] with your order number and reason for the return.

   • We will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.

   • You will be responsible for the cost of return shipping, except in cases where the item is damaged, defective, or sent incorrectly.

3. Return Shipping:

   • Please securely package your return items and include a copy of your original order receipt.

   • We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure that we receive the item.

4. Refund Process:

   • Once we receive and inspect the returned item, we will process your refund.

   • Refunds will be issued to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.

5. Non-Refundable Items:

   • Gift cards are non-refundable.

   • Personalized or customized items cannot be returned unless they arrive damaged or defective.

   • Sale or Final Sale items are non-returnable and non-refundable.

Exchange Policy

We want to ensure you are completely happy with your purchase. If you\'d like to exchange an item for a different size, color, or style, follow these guidelines:

1. Exchanges:

   • To exchange an item, please initiate a return first following the process outlined above.

   • After your return is processed and refunded, you can place a new order for the desired item(s).

   • Unfortunately, we cannot guarantee the availability of exchanged items.

2. Damaged or Defective Items:

   • If you receive an item that is damaged or defective, please contact us within 7 days of receipt at [Insert Contact Info].

   • We will either issue a replacement or a full refund for the defective item at no extra cost to you.

Return/Exchange Address

Please send all returns and exchanges to:
[Insert Return Address Here]

Late Returns

Returns received after 30 days from the original purchase date are not eligible for a refund or exchange. We recommend returning items as soon as possible to ensure you stay within the return window.

Order Modifications

Once an order has been placed and processed, we are unable to make changes to it. However, if you need to cancel your order, please reach out to us within 24 hours of placing the order to ensure a timely cancellation.

Customer Service

If you have any questions or need assistance with returns, exchanges, or cancellations, our customer service team is here to help! You can reach us at [customerservices@rusandicreations.com] or via our customer support page.